1. Refund Eligibility

We want you to be satisfied with Decode Her. You may be eligible for a refund under the following circumstances:

• Technical issues preventing service access within 24 hours of purchase
• Service not functioning as described
• Duplicate charges

2. Refund Process

To request a refund:

1. Contact us at support@decode-her.com within 7 days of purchase
2. Include your order number and reason for refund
3. We will review your request within 2-3 business days
4. Approved refunds will be processed within 5-10 business days

3. Non-Refundable Items

The following are not eligible for refunds:

• Services already fully utilized
• Requests made after 7 days from purchase
• Dissatisfaction with AI insights (subjective content)

4. Processing Time

Refunds are processed through Stripe and will appear on your original payment method within 5-10 business days after approval.

5. Norwegian Consumer Rights

As a Norwegian company, we comply with Norwegian consumer protection laws. You have additional rights under the Norwegian Consumer Purchase Act that may apply to your purchase.

6. Contact Information

For refund requests or questions:
Svendsen Events
Snorresgate 22
4632 Kristiansand, Norway
Org.nr: 835381242
Email: support@decode-her.com